Privacy Policy


Effective Date: 30th May 2025


At Handmade Bradford-on-Avon, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and store your personal information when you visit our website, make purchases, or book workshops.


1. What Information We Collect


We may collect and store the following personal information:

  • Name and contact details (e.g., email address, phone number, postal address)
  • Payment information (processed securely via third-party providers)
  • Booking information for workshops
  • Communication preferences
  • Website usage data (via cookies – see below)


2. How We Use Your Information


We use your data to:

  • Process orders and manage workshop bookings
  • Communicate important information (e.g. order confirmations, changes to bookings)
  • Respond to your enquiries
  • Send marketing updates (only if you opt in)
  • Improve our website and services


3. Sharing Your Information


We never sell your personal information. We may share limited data with:

  • Secure payment providers (e.g., Stripe, PayPal)
  • Website and booking system providers
  • Workshop facilitators, where necessary, to prepare for your session

All third-party service providers are GDPR-compliant and only use your data as instructed.


4. Your Rights


You have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw consent at any time
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at info@handmadeboa.co.uk.


5. Data Retention


We retain your data only as long as necessary to fulfil the purposes outlined in this policy or as required by law (e.g. for tax or audit purposes).


6. Cookies


Our website may use cookies to enhance your experience and collect anonymised usage data. You can control or disable cookies in your browser settings.


7. Security


We use appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access.


8. Contact Us


If you have any questions about this policy or your personal data, please contact:



Handmade Bradford on Avon

1 Lamb Yard

Bradford on Avon BA15 1FG

info@handmadeboa.co.uk